Tuesday, April 25, 2006

Soon that cell will be all ears / Voice-recognition technology will cut out the wait time

The San Francisco Chronicle writes about the difficulty of navigating and finding content on carrier decks and how "companies are creating voice recognition applications that allow users to say a search term into the phone and be rewarded in seconds with results."

Roger Entner at Ovum said, "In my opinion, the right way to do it is through voice recognition. If you do it right, you find what you want very quickly in a way that is natural to people. Just talk to the damn thing."

The article cites a study by ChangingWorlds, an Irish provider of artificial intelligence products, and Mobile Metrix, a Swedish research firm, that found last year "almost two-thirds of mobile content was more than 12 clicks away."

The article looks at some of the companies and network operators looking into voice activated services.